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The Tutor Guide
The Tutor Guide
Everything you need to know about being a tutor on Spires
67 articles in this collection
Written by
Nicholas Green
and
Shahid Lakha
Welcome to Spires
What is Spires? How does it work?
Written by
Shahid Lakha
Updated over a week ago
House Rules for Tutors
Tutors are expected to honour the code of conduct and the terms of their tutor licence
Written by
Shahid Lakha
Updated over a week ago
How To Use The Tutor Guide
How to get the answers to your questions
Written by
Shahid Lakha
Updated over a week ago
Getting Help from the Spires Team
How to use the Blue Button
Written by
Shahid Lakha
Updated over a week ago
How Spires Works
Your Tutor Profile
What makes a good profile?
Written by
Shahid Lakha
Updated over a week ago
Jobs Board and Bidding
How bidding works
Written by
Shahid Lakha
Updated over a week ago
Communicating and File Sharing
Everything built-in - Phone and Video calls, Chat, Email, File Sharing and Whiteboards
Written by
Shahid Lakha
Updated over a week ago
The phone calling system
The same technology as Uber.
Written by
Shahid Lakha
Updated over a week ago
Scheduling Classes
How to schedule classes and charge for offline work
Written by
Shahid Lakha
Updated over a week ago
Having Classes
Spires uses Lessonspace, a stable and reliable classroom for all subjects.
Written by
Shahid Lakha
Updated over a week ago
Payments
How to receive and manage payments for your classes
Written by
Shahid Lakha
Updated over a week ago
Signing Up
Becoming a Spires Tutor
If you want to join Spires you will need to submit an application and attend an interview
Written by
Shahid Lakha
Updated over a week ago
Who we are Looking for
Relevant skills and qualifications and which countries you can apply from
Written by
Shahid Lakha
Updated over a week ago
Was my Application Successful?
You will always be notified by email
Written by
Shahid Lakha
Updated over a week ago
Tutoring a Subject we do not Offer
The subject I want to teach is not listed
Written by
Shahid Lakha
Updated over a week ago
Spires Interview
Preparing for your Interview
What we are looking for in a successful interview
Written by
Shahid Lakha
Updated over a week ago
Starting your Spires Interview
How to get into your interview
Written by
Shahid Lakha
Updated over a week ago
How To Tutor Online
How to Tutor online
The essential tools
Written by
Shahid Lakha
Updated over a week ago
How to Improve Your Internet
What to do if you have Wi-Fi issues, internet problems or slow speeds
Written by
Shahid Lakha
Updated over a week ago
Using an Online Whiteboard and Digital Pen
Bitpaper and a wacom will improve the delivery of your classes
Written by
Shahid Lakha
Updated over a week ago
The Spires Whiteboard - How to create and access whiteboards
Our whiteboard is a fully integrated version of Bitpaper and free to use
Written by
Shahid Lakha
Updated over a week ago
How to Use Bitpaper
Bitpaper is the best online whiteboard, built by tutors for tutors. Read our article to learn about the different features it has to offer
Written by
Shahid Lakha
Updated over a week ago
Money, Tax and Employment
Tutor Rates and Platform Fee
Set your own hourly rates
Written by
Shahid Lakha
Updated over a week ago
Tax and Employment Status
All tutors on Spires are Self-employed, tutors do not work for Spires nor are they contracted to Spires
Written by
Shahid Lakha
Updated over a week ago
The Tutor Scorecard
Hours Per Client
Why it's so important and how to improve it
Written by
Nicholas Green
Updated over a week ago
Hire to Bid Ratio
Why it's so important and how to improve it
Written by
Nicholas Green
Updated over a week ago
Bid Pricing
Why is so important and how to improve
Written by
Nicholas Green
Updated over a week ago
Bid Speed
Why it's important and how to improve it
Written by
Nicholas Green
Updated over a week ago
Response Times
Why it's important and how to improve it
Written by
Nicholas Green
Updated over a week ago
Troubleshooting
Lessonspace Audio/Video issues
How to troubleshoot Audio/Video problems in Lessonspace
Written by
Shahid Lakha
Updated over a week ago
The Student Guide - Answers to questions from students
The student guide is has videos and articles to explain how Spires works, and answer common questions, all from the student's point of view
Written by
Shahid Lakha
Updated over a week ago
Cheating, Plagiarism and Unethical Jobs
Contract cheating, academic misconduct, plagiarism and how to report it
Written by
Shahid Lakha
Updated over a week ago
The classroom is not opening
What to do when the classroom does not open
Written by
Shahid Lakha
Updated over a week ago
A student missed a class
If your student does not turn up you can still charge them
Written by
Shahid Lakha
Updated over a week ago
Missing classes as a tutor
Mistakes happen but repeat offenders will be removed from Spires
Written by
Shahid Lakha
Updated over a week ago
Cancelling or rescheduling a class
How to cancel a class as a tutor
Written by
Shahid Lakha
Updated over a week ago
What does "enable low risk permission" mean?
When you get an error using the phone calling system, you will need to book a free meeting instead
Written by
Shahid Lakha
Updated over a week ago
FAQs - Profile & Jobs
Students contacting tutors directly
Spires does not bid for you, instead you can be contacted directly by a student who searches the website
Written by
Shahid Lakha
Updated over a week ago
What is the Tutor Scorecard?
Your bidding and job performance on Spires relative to other tutors
Written by
Shahid Lakha
Updated over a week ago
How to Use Bid Templates
What are bid templates and how to use them
Written by
Shahid Lakha
Updated over a week ago
How to get an Enhanced DBS Check
You can apply through our partnership with The Tutor's Association
Written by
Shahid Lakha
Updated over a week ago
What is a Background Check?
Where to get one and when you need one
Written by
Shahid Lakha
Updated over a week ago
The My Jobs section of Spires
My Jobs is a record of the previous students you have placed bids on and what the outcome was in each case
Written by
Shahid Lakha
Updated over a week ago
How to use Spires with your own clients
Supercharge your online tutoring using our platform
Written by
Shahid Lakha
Updated over a week ago
How can I change the price of a job?
To change the rate or the price you initially bid, follow the instructions in the guide
Written by
Shahid Lakha
Updated over a week ago
FAQs - Classes & Scheduling
How do I offer a free meeting?
Using the the schedule class button
Written by
Shahid Lakha
Updated over a week ago
Collecting reviews from Students
How reviews work on Spires
Written by
Shahid Lakha
Updated over a week ago
What is an Offline Class?
How to bill for work that you do outside of the Spires Classroom
Written by
Shahid Lakha
Updated over a week ago
How does the Spires calendar work?
The calendar function on Spires can be used to schedule, rearrange and cancel classes
Written by
Shahid Lakha
Updated over a week ago
How can I add classes to my own calendar?
Classes booked on Spires can be added to your personal Google, iCal or other suitable calendar
Written by
Shahid Lakha
Updated over a week ago
How Lessonspace works
Lessonspace is the new software we are using for classes
Written by
Shahid Lakha
Updated over a week ago
How to find your past classes and recordings
Your past classes area contains information on your previous classes and the recordings for them
Written by
Shahid Lakha
Updated over a week ago
Can I charge more than the agreed upon time?
Overcharging is one of the biggest sources of complaints on Spires
Written by
Shahid Lakha
Updated over a week ago
Spires' terms for cancelling classes
Our cancellation policy for students and how to charge for cancelled classes
Written by
Shahid Lakha
Updated over a week ago
FAQs - Payments
Refer students to Spires and earn 100
If you cannot tutor a student, introduce them to another tutor
Written by
Shahid Lakha
Updated over a week ago
How different currencies are handled on Spires
Spires asks tutors to set their price in the students native currency
Written by
Shahid Lakha
Updated over a week ago
How to add your bank account
Add your bank through our built in Stripe portal
Written by
Shahid Lakha
Updated over a week ago
Failed payments
If a payment has failed then we have not been able to charge the client's card
Written by
Shahid Lakha
Updated over a week ago
How do I refund the student?
It is very easy to refund a student within 48 hours of a lesson
Written by
Shahid Lakha
Updated over a week ago
Why haven't I been paid yet?
This article explains all the issues and questions about payments to tutors
Written by
Shahid Lakha
Updated over a week ago
Stripe/Bank Transfer issues
What to do if your payments are not working or you are having trouble uploading documents
Written by
Shahid Lakha
Updated over a week ago
Charging for cancellations
If your students cancels on you with less than 24 hours notice you can charge them
Written by
Shahid Lakha
Updated over a week ago
FAQ's - Account and Settings
An overview of the Settings tab
The account tab is where you can change the settings on your account and edit your profile
Written by
Shahid Lakha
Updated over a week ago
How do I change my account settings?
How to change your name, email, password and phone call settings
Written by
Shahid Lakha
Updated over a week ago
How to change your time zone
Your time zone can be changed from your settings tab
Written by
Shahid Lakha
Updated over a week ago
How can I control what emails I receive?
The notifications section of your account tab can be used to control what emails you receive
Written by
Shahid Lakha
Updated over a week ago
How do I delete or close my account?
Your account can be deleted or closed, read the article to find out how
Written by
Shahid Lakha
Updated over a week ago