Spires

Welcome to Spires

The following guidance represents the rules that we expect all tutors to adhere to

Guidance for tutors

How To Use The Tutor Guide

Getting Help from the Spires Team

Tutors: Not receiving emails from Spires?

Email Deliverability Issues 📥

Lessonspace allows you or your student to screen share and annotate over it.

Lessonspace: Annotation on Screen sharing

The Lessonspace Cobrowser allows you to collaboratively use a shared browser window with students in a Space.

Lessonspace: Cobrowser

Shahid Lakha

Holly Forbes

Everything you need to know about being a tutor on Spires

The Tutor Guide

Your Tutor Profile

How bidding works at Spires and how you can find new students through the jobs board

Jobs Board and Bidding

Everything built-in - Phone and Video calls, Chat, Email, File Sharing and Whiteboards

Communicating and File Sharing

The phone calling system

How to schedule classes and charge for offline work

Scheduling Classes

Spires uses Lessonspace, a stable and reliable classroom for all subjects.

Start classes on Spires

How to receive and manage payments for your classes

Payments

How Spires Works

If you want to join Spires you will need to submit an application and attend an interview

Becoming a Spires Tutor

Requirements to become a Spires tutor: experience, qualifications and allowed countries

Who we are Looking for

Was my Application Successful?

The subject I want to teach is not listed

Tutoring a Subject we do not Offer

The countries tutors are allowed to apply from explained

Which country can I apply from?

Signing Up

What we are looking for in a successful interviewee

Preparing for Your Interview

Starting your Spires Interview

Spires Interview

How to Tutor online

What to do if you have Wi-Fi issues, internet problems or slow speeds

How to Improve Your Internet

Bitpaper and a wacom will improve the delivery of your classes

Using an Online Whiteboard and Digital Pen

Our whiteboard is a fully integrated and free to use

The Spires Whiteboard - How to create and access whiteboards

Bitpaper is the best online whiteboard, built by tutors for tutors.

How to Use Bitpaper

How To Tutor Online

The Platform Fee are what the student pays for the use of the platform

Platform Fees

All tutors on Spires are Self-employed, tutors do not work for Spires nor are they contracted to Spires

Tax and Employment Status

All platforms globally are now required to collect sellers' tax information and submit it to tax authorities

Uploading your tax information

Money, Tax and Employment

The scorecard is shows how successful your interactions are with the platform

The Tutor scorecard

Your hours per client are the most important metric that we use to determine student satisfaction

Hours Per Client

Why it's so important and how to improve it

Hire to Bid Ratio

Bid Pricing

Bid Speed

Response Times

The Tutor Scorecard

The student guide is has videos and articles to explain how Spires works, and answer common questions, all from the student's point of view

The Student Guide - Answers to questions from students

How to troubleshoot Audio/Video problems in Lessonspace

Lessonspace Audio/Video issues

Contract cheating, academic misconduct, plagiarism and how to report it

Cheating, Plagiarism and Unethical Jobs

What to do when the classroom does not open

The classroom is not opening

If your student does not turn up you can still charge them

A student missed a class

Mistakes happen but repeat offenders will be removed from Spires

Missing classes as a tutor

Cancelling or rescheduling a class

When you get an error using the phone calling system, you will need to book a free meeting instead

What does "enable low risk permission" mean?

Simple and easy tips to keep you safe online

Cybersecurity: Tips to keep your accounts safe

Troubleshooting

Spires does not bid for you, instead you can be contacted directly by a student who searches the website

Students contacting tutors directly

Your bidding and job performance on Spires relative to other tutors

What is the Tutor Scorecard?

What are bid templates and how to use them

How to Use Bid Templates

You can apply through our partnership with The Tutor's Association

How to get an Enhanced DBS Check

What is a Background Check?

My Jobs is a record of the previous students you have placed bids on and what the outcome was in each case

The My Jobs section of Spires

Supercharge your online tutoring using our platform

How to use Spires with your own clients

To change the rate or the price you initially bid, follow the instructions in the guide

How can I change the price of a job?

Good profile photos make a good first impression, professionally taken headshots are even better

What makes a good profile photo?

Top Tips For Successful Bid Messages

FAQs - Profile & Jobs

How do I offer a free meeting?

Collecting reviews from Students

How to bill for work that you do outside of the Spires Classroom

What is an Offline Class?

The calendar function on Spires can be used to schedule, rearrange and cancel classes

How does the Spires calendar work?

Classes booked on Spires can be added to your personal Google, iCal or other suitable calendar

How can I add classes to my own calendar?

Lessonspace is the new software we are using for classes

How Lessonspace works

Your past classes area contains information on your previous classes and the recordings for them

How to find your past classes and recordings

Overcharging is one of the biggest sources of complaints on Spires

Can I charge more than the agreed upon time?

Our cancellation policy for students and how to charge for cancelled classes

Spires' terms for cancelling classes

⌛ Late to Class

FAQs - Classes & Scheduling

Spires asks tutors to set their price in the students native currency

How different currencies are handled on Spires

If you cannot tutor a student, introduce them to another tutor.

Refer Students to Spires and earn up to £100

Add your bank through our built in Stripe portal

How to add your bank account

If a payment has failed then we have not been able to charge the client's card

Failed payments

It is very easy to refund a student within 48 hours of a lesson

How do I refund the student?

This article explains all the issues and questions about payments to tutors

Why haven't I been paid yet?

What to do if your payments are not working or you are having trouble uploading documents

Stripe/Bank Transfer issues

If your students cancels on you with less than 24 hours notice you can charge them

Charging for cancellations

Once a charge is logged it can only be reduced.

Incorrect Charge Logged

If you are in the countries on this list, it is mandatory to use the Stripe bank transfer system

A list of Countries where Stripe is used to pay tutors

FAQs - Payments

The account tab is where you can change the settings on your account and edit your profile

An overview of the Settings tab

How to change your name, email, password and phone call settings

How do I change my account settings?

Your time zone can be changed from your settings tab

How to change your time zone

The notifications section of your account tab can be used to control what emails you receive

How can I control what emails I receive?

Your account can be deleted or closed, read the article to find out how

How do I delete or close my account?

FAQ's - Account and Settings

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.