If you need to refund a student, go to the payments tab, and locate the class in question and click the refund button next to it
Refunds and chargebacks can occasionally overlap, making it crucial to understand how they influence each other within the Spires platform. This guide aims to clarify the processes and policies to assist tutors in navigating such situations effectively.
This will recall the pop up from the end of the lesson and allow you to change the minutes the logged. The difference in fees will be credited to the students account.
This must be done within 48 hours of the class, while it is still processing. After this time, you will need to let us know and we can try and refund it from our side. The refund window for issuing a refund is limited to 48 hours after the session on Spires. After this time frame, standard refund processes might not apply, potentially requiring manual handling. This standard policy ensures fairness and clarity in managing transactions.
Refund During an Active Chargeback
Spires cannot process a refund to your account if a chargeback is active. If you wish to obtain a direct refund through Spires, withdraw the chargeback request with your bank and provide the confirmation to Spires. Once the chargeback is withdrawn, Spires can proceed with the refund process, provided that the tutor agrees to the refund.
Chargeback Initiated Before Refund Processing
When a student initiates a chargeback with their bank before a refund from Spires is processed, the refund will be handled directly through the chargeback mechanism. This may bypass Spires' standard refund process. In such cases, Spires might need to invoice the tutor to recover the funds if they cannot be withdrawn before the last payout. To accommodate the situation, platform fees might be waived, but it is important for the tutor to settle any invoices promptly to close the matter.
Chargeback Post-Refund Agreement
In specific instances where a student initiates a chargeback after a refund agreement has been made, Spires may choose to accept the chargeback to ensure the student is refunded. Similar to other scenarios, Spires may generate an invoice to recover any withdrawn funds from the tutor. Any platform fees associated with the incident may be waived as a gesture of goodwill, ensuring fairness and ease of resolution for all parties involved. Tutors are encouraged to promptly address the invoice issue to finalize the process.