The blue button is our main method of communicating with tutors and students.

It allows us to provide support quickly and efficiently. The messages received are monitored by our staff constantly.

You can use it to reach out to our team if you are having problems, need advice, want to provide feedback or generally need help.

We also provide notifications of platform updates and other important information using this button.


Contacting Us

If you are stuck with something, you can press the blue button in the bottom right hand corner of Spires for tech and administrative support:

Clicking this button gives you a few options, such as messaging us, seeing your previous conversations with us, or searching for answers to the most common issues to get answers quickly:

Use 'Find your answer now' to search for the helpful articles in this guide:

If you cannot find the answer you need, message the team and they will be happy to help.


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