How is it calculated:
In a selected time period, we calculate how many clients you have worked with and then average your all-time hours with those clients.
Why is it important:
Hours Per Client indicates how much a client is willing to invest in a tutor. In general, the top (and most honest) tutors work with clients on Spires over the long-term, help them achieve their goals and go far beyond the initial job briefs of their clients because they are seen to add significant value.
On the contrary, if a tutor consistently fails to convert students into longer-term placements, this can be a sign that the tutor is not demonstrating sufficient value to their clients. Low Hours per Client also highlights to our team when tutors are stealing clients and consistently scoring below your peers will lead to a formal review of your tutoring account.
We understand some placements are short, and some tutors prefer shorter placements, but in general the very best tutors can convincingly demonstrate to their clients they can add value beyond one topic or goal. They ask a student (or parent) what their long-term educational (or career) objectives are and invest their own time into setting out a clear plan for long-term development to achieve this. In showing such goodwill and care, they are able to consistently convert even the smallest placements into multi-year placements and generate lots of returning clients, referrals and recommendations.
*** Hours Per Client is the most important ranking factor on Spires ***
How to retain your clients and improve Hours Per Client:
1. Prepare for your classes
Every tutorial should have a clear learning objective. Typically, this should be agreed on before the tutorial, either in your first call with the student, or else at the end of each session. Make sure that you have done your lesson preparation. If you are able to bring this topic to life with interactive examples, your student will enjoy your sessions more, learn faster, and be much more likely to want to continue working with you. Being good at teaching online and using digital tools to good effect in your classes will also help you clients enjoy sessions more and thus come back for more classes.
2. Be engaging and positive
The most important (and overlooked) skill in a tutor's arsenal is simply being positive. Your student is paying to spend time with you - and if you aren't making them feel good about themselves and their education, they will quickly stop spending time with you. Always be constructive and positive; showing empathy and making them feel better. Learning should be fun and it's your job to ensure that your student looks forward to spending another hour with you in your next tutorial. You need to build rapport with your students.
3. Avoid lecturing
Tutorials should be interactive with leading questions and thought provoking dialogue throughout. If your student is not talking, you are probably not doing it right.
4. Book in your next session at the end of each session
Don't leave classes on a cliffhanger and don't shy away from explaining the long-term value that you can add. Students need structure and organisation from you and the very best tutors are able to set out educational roadmaps for weeks, months and even years. Make good use of our class scheduling system to lock in future classes.
5. Don't make your relationships purely transactional
As a tutor, you are providing a professional service and should be paid properly, in-full and on-time for your work. However, it is true in general that when a service provider makes the provision of their services about price rather than value, their clients can feel short-changed. Building rapport by focussing on value and solving problems first and foremost for the client will generally lead to better outcomes for all involved. Similarly, you can quickly destroy hard-earned rapport through overcharging for your time. Charging for a few extra minutes at the end of a classes rather than offering them as a source of goodwill to attract further classes down the road is not really worth it in. the long run.
6. Keep your clients on platform
We invest large sums of money, time and energy into creating job opportunities for tutors, and quality tutor introductions for clients. Entering into private arrangements once introduced through our platform is stealing and against our terms and house rules. It is dishonest and unprofessional and will result in an instant ban from our platforms and services; in extreme cases in may result in legal action. We simply ask that tutors act with honesty and integrity as the proper functioning of the system relies on it. Taking clients off platform to avoid commission will hurt your tutor data and over time show up clearly to our team. Please respect our teams' efforts and the value we add and don't steal from us.
We hope this guide helps you to increase the value that you are able to add to your clients, and in doing so, generate well-earned income for your hard-work and knowledge.