Spires

Welcome to Spires!

4 simple rules that you must follow on Spires

House Rules

Getting Help from the Spires Team

Students: Not receiving emails from Spires?

Email Deliverability Issues 📥

Ratings from your tutor about your recent session.

Feedback from your tutor 📝

Shahid Lakha

Holly Forbes

The Student Guide

Spires has a unique matching system where students post requests and wait for tutors to make a "bid"

How Requesting a Tutor Works

Instant messages, emails, phone calls, video calls and file sharing

Communicating with Tutors

How to schedule and manage classes on Spires

Scheduling Classes

Just login to Spires and click 'Open Classroom' at the scheduled class time

Starting Classes

Lessonspace shows up as "holodeck" on your browser, this is our robust online classroom

How Lessonspace works

Payments

How Spires Works

I forgot my password

I have not heard from any tutors

I lost my messages with a tutor

What to do if the open classroom button does not work

The classroom is not opening

Troubleshooting Lessonspace and your internet problems

Microphone, audio and internet problems

I want to cancel or reschedule a class

Why payments fail, and how you can fix them

Failed payments

Speak to your tutor first, then our team if you wish to raise a dispute

I have been overcharged

Troubleshooting

Online tutoring is conducted via video calls, screen sharing, online whiteboards and other collaborative technologies

How does online tutoring work?

A decent computer, a good internet connection and a quiet environment.

What do I need for online tutoring?

FAQs - Online Tutoring

A background check is a check of a tutor's criminal record

What is a background check?

The tutors who replied to my request are ordered. How is this ordering determined?

What does the ordering of the tutors mean?

Can a tutor come to my house?

Can a tutor complete my work for/with me?

Include information and files on your request

How do I edit a Request?

How to close a request

FAQs - Requests

Use the messenger to chat with, email and call a tutor

How to contact a tutor

You can invite a tutor to respond to your request through their profile

How can I contact a tutor I have seen?

The phone calling system is the same as Ubers

How do I call a tutor?

You can change the account details from the settings page to a second person to the account

How can I add a Student or a Parent/Guardian to my account?

Using the 'Share File' button in the messenger

How to share files with a tutor

How do I close a conversation?

FAQs - Communications

Reviews are left at the end of a class, you can also send your tutor feedback they can add to their profile

How to leave a review for your tutor

How to request a class

In short no, but you can have a free meeting with a tutor before lessons begin

Do you offer free trials?

Offline work is preparation time, reading or marking done by a tutor in preparation for their class with you

What is offline/prep work?

Log in to Spires at the time of your class and click open classroom

How do I have a class?

We recommend doing so before your first class

Can I test the classroom?

Tutors may charge for missed classes or late cancellations

What happens if I miss a class?

Where can I find my class recordings?

⌛ Late to class

FAQs - Classes and Scheduling

Earn up to 100 for each student referral to Spires

Refer Friends to Spires and earn up to 100

Adding a card confirms classes and is safe and secure

Why do I need to add a card?

How much does the tutor charge?

How do I pay?

How can I see my payments?

Do you offer discounts?

How to find your receipts for your classes on Spires

🧾 Receipts

The common issues related address checks failing

Address checks failing

FAQs - Payments 

Find answers and get help from Intercom Support and Community Experts

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