The Student Guide | Spires Help Center

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The Student Guide

The Student Guide

Everything you need to know about Spires

Welcome to Spires!

Getting Help from the Spires Team

Email Deliverability Issues 📥

How Spires Works

How Requesting a Tutor Works

Communicating with Tutors

Scheduling Classes

Starting Classes

How Lessonspace works

Troubleshooting

I forgot my password

I have not heard from any tutors

I lost my messages with a tutor

The classroom is not opening

Microphone, audio and internet problems

I want to cancel or reschedule a class

Failed payments

I have been overcharged

FAQs - Online Tutoring

How does online tutoring work?

What do I need for online tutoring?

FAQs - Requests

What is a background check?

What does the ordering of the tutors mean?

Can a tutor come to my house?

Can a tutor complete my work for/with me?

How do I edit a Request?

How to close a request

FAQs - Communications

How to contact a tutor

How can I contact a tutor I have seen?

How do I call a tutor?

How can I add a Student or a Parent/Guardian to my account?

How to share files with a tutor

How do I close a conversation?

FAQs - Classes and Scheduling

How to leave a review for your tutor

How to request a class

Do you offer free trials?

What is offline/prep work?

How do I have a class?

Can I test the classroom?

What happens if I miss a class?

Where can I find my class recordings?

⌛ Late to class

FAQs - Payments

Refer Friends to Spires and earn up to 100

Why do I need to add a card?

How much does the tutor charge?

How can I see my payments?

Do you offer discounts?

🧾 Invoices & Receipts

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