The Student Guide

Everything you need to know about Spires

45 articles in this collection
Written by Nicholas Green and Shahid Lakha

Welcome to Spires!

What is Spires? How does it work?

Written by Shahid Lakha
Updated over a week ago

House Rules

4 simple rules that you must follow on Spires

Written by Shahid Lakha
Updated over a week ago

Getting Help from the Spires Team

The Blue Button

Written by Shahid Lakha
Updated over a week ago

How Spires Works

How to Request a Tutor

Adding requests and receiving bids

Written by Shahid Lakha
Updated over a week ago

Communicating with Tutors

Instant messages, emails, phone calls, video calls and file sharing

Written by Shahid Lakha
Updated over a week ago

Scheduling Classes

How to schedule and manage classes on Spires

Written by Shahid Lakha
Updated over a week ago

Starting Classes on Zoom

Just login to Spires and click 'Open Classroom' at the scheduled class time

Written by Shahid Lakha
Updated over a week ago

How Zoom works

The key features explained

Written by Shahid Lakha
Updated over a week ago

Payments

How to pay and manage your payments

Written by Shahid Lakha
Updated today

Troubleshooting

I forgot my password

How to reset your password

Written by Shahid Lakha
Updated over a week ago

I have not heard from any tutors

What do to if you do not get bids

Written by Shahid Lakha
Updated over a week ago

I lost my messages with a tutor

How to reconnect with a tutor

Written by Shahid Lakha
Updated over a week ago

The classroom is not opening

Written by Nicholas Green
Updated over a week ago

Microphone, audio and internet problems

Troubleshooting your setup

Written by Shahid Lakha
Updated over a week ago

I want to cancel or reschedule a class

You must give 24 hours notice

Written by Nicholas Green
Updated over a week ago

A payment has failed

Why payments fail, and how you can fix them

Written by Shahid Lakha
Updated over a week ago

I have been overcharged

Speak to your tutor first, then our team if you wish to raise a dispute

Written by Shahid Lakha
Updated over a week ago

FAQs - Online Tutoring

How does online tutoring work?

Online tutoring is conducted via video calls, screen sharing, online whiteboards and other collaborative technologies

Written by Shahid Lakha
Updated over a week ago

What do I need for online tutoring?

A decent computer, a good internet connection and a quiet environment.

Written by Shahid Lakha
Updated over a week ago

FAQs - Requests

What is a background check?

A background check is a check of a tutor's criminal record

Written by Shahid Lakha
Updated over a week ago

What does the ordering of the tutors mean?

The tutors who replied to my request are ordered. How is this ordering determined?

Written by Shahid Lakha
Updated over a week ago

Can a tutor come to my house?

I want a local face to face tutor.

Written by Shahid Lakha
Updated over a week ago

Can a tutor complete my work for/with me?

What tutors can and cannot help with

Written by Shahid Lakha
Updated over a week ago

How do I edit a Request?

Include information and files on your request

Written by Shahid Lakha
Updated over a week ago

How to close a request

What happens when you close a request

Written by Shahid Lakha
Updated over a week ago

FAQs - Communications

How to contact a tutor

Use the messenger to chat with, email and call a tutor

Written by Shahid Lakha
Updated over a week ago

How can I contact a tutor I have seen?

You can invite a tutor to respond to your request through their profile

Written by Shahid Lakha
Updated over a week ago

How do I call a tutor?

The phone calling system is the same as Ubers

Written by Shahid Lakha
Updated over a week ago

How can I add a Student or a Parent/Guardian to my account?

You can change the account details from the settings page to a second person to the account

Written by Shahid Lakha
Updated over a week ago

How to share files with a tutor

Using the 'Share File' button in the messenger

Written by Shahid Lakha
Updated over a week ago

How do I close a conversation?

How and when to close a conversation

Written by Shahid Lakha
Updated over a week ago

FAQs - Classes and Scheduling

How to leave a review for your tutor

Reviews are left at the end of a class, you can also send your tutor feedback they can add to their profile

Written by Shahid Lakha
Updated over a week ago

How to request a class

Ask your tutor for a class

Written by Shahid Lakha
Updated over a week ago

Do you offer free trials?

In short no, but you can have a free meeting with a tutor before lessons begin

Written by Shahid Lakha
Updated over a week ago

What is offline/prep work?

Offline work is preparation time, reading or marking done by a tutor in preparation for their class with you

Written by Shahid Lakha
Updated over a week ago

How do I have a class?

Log in to Spires at the time of your class and click open classroom

Written by Shahid Lakha
Updated over a week ago

Can I test the classroom?

We recommend doing so before your first class

Written by Shahid Lakha
Updated over a week ago

What happens if I miss a class?

Tutors may charge for missed classes or late cancellations

Written by Shahid Lakha
Updated over a week ago

Where can I find my class recordings?

In your history tab

Written by Shahid Lakha
Updated over a week ago

FAQs - Payments

Refer your friends to Spires and earn 100

Your friend will get 25 in credit too

Written by Shahid Lakha
Updated over a week ago

Why do I need to add a card?

Adding a card confirms classes and is safe and secure

Written by Shahid Lakha
Updated over a week ago

How much does the tutor charge?

An hourly rate, there are no other fees

Written by Shahid Lakha
Updated over a week ago

How do I pay?

Using Stripe - it's simple and secure

Written by Shahid Lakha
Updated over a week ago

How can I see my payments?

In the Payments and Class History tabs

Written by Shahid Lakha
Updated over a week ago

Do you offer discounts?

Written by Shahid Lakha
Updated over a week ago