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The Student Guide
The Student Guide
Everything you need to know about Spires
45 articles in this collection
Written by
Nicholas Green
and
Shahid Lakha
Welcome to Spires!
What is Spires? How does it work?
Written by
Shahid Lakha
Updated over a week ago
House Rules
4 simple rules that you must follow on Spires
Written by
Shahid Lakha
Updated over a week ago
Getting Help from the Spires Team
The Blue Button
Written by
Shahid Lakha
Updated over a week ago
How Spires Works
How to Request a Tutor
Adding requests and receiving bids
Written by
Shahid Lakha
Updated over a week ago
Communicating with Tutors
Instant messages, emails, phone calls, video calls and file sharing
Written by
Shahid Lakha
Updated over a week ago
Scheduling Classes
How to schedule and manage classes on Spires
Written by
Shahid Lakha
Updated over a week ago
Starting Classes
Just login to Spires and click 'Open Classroom' at the scheduled class time
Written by
Shahid Lakha
Updated over a week ago
How Lessonspace works
Lessonspace shows up as "holodeck" on your browser, this is our robust online classroom
Written by
Shahid Lakha
Updated over a week ago
Payments
How to pay and manage your payments
Written by
Shahid Lakha
Updated over a week ago
Troubleshooting
I forgot my password
How to reset your password
Written by
Shahid Lakha
Updated over a week ago
I have not heard from any tutors
What do to if you do not get bids
Written by
Shahid Lakha
Updated over a week ago
I lost my messages with a tutor
How to reconnect with a tutor
Written by
Shahid Lakha
Updated over a week ago
The classroom is not opening
What to do
Written by
Nicholas Green
Updated over a week ago
Microphone, audio and internet problems
Troubleshooting Lessonspace and your internet problems
Written by
Shahid Lakha
Updated over a week ago
I want to cancel or reschedule a class
You must give 24 hours notice
Written by
Nicholas Green
Updated over a week ago
Failed payments
Why payments fail, and how you can fix them
Written by
Shahid Lakha
Updated over a week ago
I have been overcharged
Speak to your tutor first, then our team if you wish to raise a dispute
Written by
Shahid Lakha
Updated over a week ago
FAQs - Online Tutoring
How does online tutoring work?
Online tutoring is conducted via video calls, screen sharing, online whiteboards and other collaborative technologies
Written by
Shahid Lakha
Updated over a week ago
What do I need for online tutoring?
A decent computer, a good internet connection and a quiet environment.
Written by
Shahid Lakha
Updated over a week ago
FAQs - Requests
What is a background check?
A background check is a check of a tutor's criminal record
Written by
Shahid Lakha
Updated over a week ago
What does the ordering of the tutors mean?
The tutors who replied to my request are ordered. How is this ordering determined?
Written by
Shahid Lakha
Updated over a week ago
Can a tutor come to my house?
I want a local face to face tutor.
Written by
Shahid Lakha
Updated over a week ago
Can a tutor complete my work for/with me?
What tutors can and cannot help with
Written by
Shahid Lakha
Updated over a week ago
How do I edit a Request?
Include information and files on your request
Written by
Shahid Lakha
Updated over a week ago
How to close a request
What happens when you close a request
Written by
Shahid Lakha
Updated over a week ago
FAQs - Communications
How to contact a tutor
Use the messenger to chat with, email and call a tutor
Written by
Shahid Lakha
Updated over a week ago
How can I contact a tutor I have seen?
You can invite a tutor to respond to your request through their profile
Written by
Shahid Lakha
Updated over a week ago
How do I call a tutor?
The phone calling system is the same as Ubers
Written by
Shahid Lakha
Updated over a week ago
How can I add a Student or a Parent/Guardian to my account?
You can change the account details from the settings page to a second person to the account
Written by
Shahid Lakha
Updated over a week ago
How to share files with a tutor
Using the 'Share File' button in the messenger
Written by
Shahid Lakha
Updated over a week ago
How do I close a conversation?
How and when to close a conversation
Written by
Shahid Lakha
Updated over a week ago
FAQs - Classes and Scheduling
How to leave a review for your tutor
Reviews are left at the end of a class, you can also send your tutor feedback they can add to their profile
Written by
Shahid Lakha
Updated over a week ago
How to request a class
Ask your tutor for a class
Written by
Shahid Lakha
Updated over a week ago
Do you offer free trials?
In short no, but you can have a free meeting with a tutor before lessons begin
Written by
Shahid Lakha
Updated over a week ago
What is offline/prep work?
Offline work is preparation time, reading or marking done by a tutor in preparation for their class with you
Written by
Shahid Lakha
Updated over a week ago
How do I have a class?
Log in to Spires at the time of your class and click open classroom
Written by
Shahid Lakha
Updated over a week ago
Can I test the classroom?
We recommend doing so before your first class
Written by
Shahid Lakha
Updated over a week ago
What happens if I miss a class?
Tutors may charge for missed classes or late cancellations
Written by
Shahid Lakha
Updated over a week ago
Where can I find my class recordings?
In your history tab
Written by
Shahid Lakha
Updated over a week ago
FAQs - Payments
Refer your friends to Spires and earn 100
Your friend will get 25 in credit too
Written by
Shahid Lakha
Updated over a week ago
Why do I need to add a card?
Adding a card confirms classes and is safe and secure
Written by
Shahid Lakha
Updated over a week ago
How much does the tutor charge?
An hourly rate, there are no other fees
Written by
Shahid Lakha
Updated over a week ago
How do I pay?
Using Stripe - it's simple and secure
Written by
Shahid Lakha
Updated over a week ago
How can I see my payments?
In the Payments and Class History tabs
Written by
Shahid Lakha
Updated over a week ago
Do you offer discounts?
In short, no.
Written by
Shahid Lakha
Updated over a week ago