Spires has an extensive database of articles to help support you 24/7. Many of our most common questions are answered in the articles. The video below explains how to use this system and how to contact the Spires team for help. Read on to the article for more information.
The blue button, which can always be found at the bottom right hand side of your screen, is our main method of communicating with clients, students and tutors.
It allows us to provide support quickly and efficiently.
*** Messages on the blue button monitored constantly by our staff ***
You can use it to reach out to our team if you are having problems, need help or want to provide feedback.
We also provide notifications of platform updates and other important information using this button.
You can press the blue button in the bottom right hand corner of Spires for tech and administrative support at any time.
Clicking this button gives you a few options, such as messaging us, seeing your previous conversations with us, or searching for answers to the most common issues if you want answers instantly.
Use 'Find your answer now' to search for the helpful articles in this guide.
If you cannot find the answer you need, message the team and they will be happy to help.