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Managing Students Through A Billpayer Account

Easily manage payments for multiple students, from one Billpayer account.

Holly Forbes avatar
Written by Holly Forbes
Updated this week

Account Types On Spires

All new users have an individual account created for them on Spires. There is then the option to convert this into a Billpayer/Student account.

Understanding our account types, will help you to choose which account set up is best for you:

  • Individual (Standard) Account: Best account type if there is 1 user, who is both attending classes and managing their own payments (adding cards, paying for classes etc)

  • Billpayer/Student Account: Best account type if there are 2 of more users involved.

    • At least one student who is attending classes

    • One billpayer who is managing payments for 1 or more students.

Permissions Of Account Types

How To Convert An Individual Account Into A Billpayer/Student Account

Please follow the steps below to convert your account:

  • Step 1: Ensure the account you are converting is in the details of the Billpayer (First Name,Last Name, Email) NOT the student. Please update these if necessary before proceeding with step 2.

  • Step 2: Go to your ‘Settings’ tab > Scroll to ‘Billpayer Settings'> click the ‘Convert To Billpayer Account’ button.

  • Step 3: Once you have confirmed you would like to proceed, this will open up a new ‘Student Management’ view.

  • Step 4: When you are ready to set up a student account - click the ‘Add Student’ button.

  • Step 5: You will be presented with a question asking if the student already has an account with spires.

    If you click ‘Yes’ - you will be asked to enter the students email address. If the email exists in the database, the student will be emailed a connection request. They will need to accept this in order for the linking process to proceed.

    If you click ‘No’ - you will need to enter some basic details and the student will be sent an email to set a password.

  • Step 6: The student will appear in your 'Pending' section of your Student Management tab, until they have accepted your invitation/fully set up their account

  • Step 7: Once this is completed, they will move to the ‘Active’ section of the student management tab. This means the process has been completed! From this view you can also remove students and amend the notifications you want to receive.

Reassigning Jobs

If you have an open job, attached to a billpayer account, that you would like to assign to one of the student accounts you manage - you would need to utilise our re-assign job feature.

This can feature can be found in two places.

  • Request page

  • Messaging page with the tutor

How To Reassign A Job

  • Step 1: Click on the 'Reassign' button via either of the routes shown above.

  • Step 2: You will see a list of the student accounts you manage. You will be able to choose which student you would like to assign the job to.

  • Step 3: Once the job is re-assigned the billpayer's view of the messaging tab will change. The billpayer will have a private conversation with the tutor and a read-only view of the messages between the tutor and student. The student will also be able to directly message the tutor.

Please note: Any messages between the billpayer and tutor, sent before the account type was changed (from an individual account to a billpayer account) will be viewable to the student.

FAQ's

  1. How many students can I add to my billpayer account?

    There is no limit to the number of students a billpayer can add to their account.

  2. What happens if a student rejects my connection request?

    If a student rejects your connection request, you will not be able to proceed with the set up process. They will appear in the ‘declined’ section of your student management tab.

    We would encourage you to speak to the student to explain why they are receiving a connection request. If they are happy to proceed you can choose to re-add them again using the same instructions above.

  3. What happens if a student wants to now manage their own account/payments?

    Both the student and billpayer can choose to remove or disconnect their accounts at any time. However, they cannot do this if there are any outstanding charges on the account or unless the student has added their own payment method (an option to add this will pop up during the disconnection flow).

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